Netherlands
- National law
- Implementatiewet toegankelijkheidsvoorschriften producten en dienstenWet handhaving consumentenbescherming, art. 2.9
- Enforcement
- Autoriteit Consument & Markt (ACM)
- Penalty
- €900,000 or 1% of turnover, whichever is higher
- What changed
- From the statute
Enforcement
The highest exposure of the nine by a wide margin, because the ACM enforces through consumer-protection law where the general fine power is the greater of EUR 900,000 or one per cent of turnover. The ACM expects to be notified where a service does not comply.
Directive (EU) 2019/882
The European Accessibility Act has applied since 28 June 2025. Article 13(2) requires you to publish specific information about how your service meets the accessibility requirements, put it with your terms, and show that you monitor it. That is the part companies miss, because unlike a contrast failure you cannot see it by looking at the site.
28 June 2025
The documents, drafted for your service
The scan tells you what is missing. The pack is the four documents the Directive actually names: the Annex V information in the form it has to take, the Article 14 assessment if you are claiming a disproportionate burden, the Article 13(3) monitoring procedure, and a dated evidence file. Written against the national instrument for your market.
Written against Directive (EU) 2019/882 and the national instruments named on the country pages. Not legal advice. Every change to this drafting is dated and published.